Last updated: 16 October 2026
1. About this policy
This Refund and Cancellation Policy applies to the services offered through australiav.org and my.australiav.org ("AustraliaV", "we", "us"), operated by NML Corp Ltd, a company registered in England & Wales (company no. 13134789). It explains when and how you may cancel a service and receive a refund.
2. What our fees cover
Our fees are service fees for the guidance, preparation and support described in the package you purchase. They are not government or visa fees and are not a guarantee of any visa, residency or other outcome, which is decided solely by the relevant authorities. Government charges, third-party professional fees, and travel or accommodation costs are not included unless expressly stated before payment.
3. Cancellation before work begins
If you cancel before we have started work on your service, you receive a full refund of the service fee. The same applies if more than 14 days pass after your purchase without any work having started.
4. Your 14-day cancellation right
You may cancel within 14 days of the day after your purchase, without giving a reason. We do not begin work during this period unless you expressly ask us to start earlier. If you ask us to start early and then cancel within the 14 days, you pay only a reasonable amount for the work actually carried out, supported by an itemised statement; no flat cancellation fee applies.
5. Cancelling after work has started
You may end an incomplete service at any time. We refund the part of the fee for work not yet performed, after deducting a reasonable value for work already carried out. Sessions not delivered and tasks not performed are not charged.
6. When a service is considered complete
- Information and support sessions: once all agreed sessions and outputs have been delivered.
- Reports and document reviews: once all package deliverables have been delivered.
- Application preparation: once the agreed work is done, including submission where included.
- Appointment search: once the agreed follow-up period ends, or the date is changed with your consent.
- Relocation and comprehensive packages: based on the tasks and sessions completed within the package period.
7. Non-performance or defective service
If a service you paid for is not delivered, we refund the undelivered portion. If a service is defective or does not match its description because of our error, we will repair, re-perform, reduce the price or refund, as appropriate under applicable consumer law.
8. Outcomes outside our control
A visa refusal, a lack of available appointments, rejection by a third party, or any decision by a government body or other third party does not by itself entitle you to a refund for work we have correctly performed as described.
9. How to request a cancellation or refund
Send us a clear notice by email at [email protected] or to our business address below. Please include your name, the service concerned, and your order number if you have one. No particular form or reason is required. We respond within 5 working days and explain in writing any deductions or decisions.
10. How refunds are processed
- Refunds are issued within 14 days of your cancellation notice.
- Refunds are made to the original payment method, in the original currency (USD), with no refund fee, unless you agree otherwise at no cost to you.
- Your bank or card issuer may take additional time to show the credit.
- Duplicate or incorrect charges are refunded in full.
- If you believe a charge was not authorised, we will investigate, and you keep your right to contact your bank or card issuer.
11. Governing law
This policy is governed by the laws of England & Wales, without reducing any mandatory consumer rights you have in your country of residence. The version in force when you entered into your contract applies.
12. Contact
NML Corp Ltd (AustraliaV)
2/290 Boundary Street, Spring Hill, QLD 4000, Brisbane, Australia
Email: [email protected]
Phone: +61 8 9992 6566
